Terms and Conditions
Important Legal Agreement
These Terms and Conditions constitute a legally binding agreement between you and Fairfield Real Estate Investments Ltd. By accessing our website, using our pet-friendly rental services, or engaging with our property matching platform, you acknowledge that you have read, understood, and agree to be bound by all terms set forth herein.
Last updated: 25th January 2025 | Effective from: 25th January 2025 |
User Obligations and Legal Responsibilities
1. Legal Compliance and Conduct Requirements
As a user of our pet-friendly rental services, you are legally obligated to:
Mandatory Legal Obligations
- 1 Age and Capacity: Confirm you are at least 18 years old and possess legal capacity to enter binding agreements under UK law
- 2 Identity Verification: Provide accurate, truthful personal identification and contact information that can be legally verified
- 3 Pet Documentation: Maintain valid pet registration, vaccination records, and comply with all local pet ownership regulations
- 4 Financial Responsibility: Possess legitimate financial means to meet rental obligations and pet-related deposits as legally required
- 5 Regulatory Compliance: Adhere to all applicable UK housing laws, animal welfare regulations, and local council pet restrictions
2. Prohibited Activities and Legal Restrictions
You are legally prohibited from engaging in the following activities:
Criminal Activities
- Fraud, identity theft, or misrepresentation in any form
- Money laundering or financing of illegal activities
- Harassment, threats, or intimidation of staff or property owners
- Breach of data protection laws or unauthorized access attempts
Service Violations
- Creating false property enquiries or wasting professional time
- Attempting to bypass our professional matching service
- Reverse engineering, copying, or stealing our intellectual property
- Using our platform for competing commercial rental services
3. Content Guidelines and Communication Standards
All communications and content shared through our services must meet professional standards:
Professional Communication Requirements
Respectful Language
Professional, courteous communication with all parties including staff, property owners, and other users
Accurate Information
Truthful representation of pet requirements, financial circumstances, and rental needs
Legal Compliance
All communications must comply with UK advertising standards and consumer protection laws
4. Age Restrictions and Capacity Requirements
Legal Age Requirements
- Primary Users: Must be 18 years or older to create accounts and enter rental agreements
- Joint Applicants: All adult household members must meet age requirements for tenancy applications
- Verification Required: Age verification through official government-issued identification documents
Legal Capacity
- Mental Capacity: Must possess legal capacity to understand and enter binding contracts
- Legal Restrictions: Must not be subject to bankruptcy, court orders, or legal restrictions on tenancy
- Authority to Act: Must have legal authority to make housing decisions and financial commitments
Liability and Warranties
5. Disclaimer of Warranties
IMPORTANT LEGAL DISCLAIMER
TO THE FULLEST EXTENT PERMITTED BY LAW, Fairfield Real Estate Investments Ltd provides all services on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.
We specifically disclaim all implied warranties including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and those arising from course of dealing or usage of trade.
Service Disclaimers
- • No guarantee of property availability or successful rental outcomes
- • Property information accuracy depends on third-party sources
- • Pet accommodation suitability assessments are advisory only
- • Market conditions and rental prices subject to change
Technical Disclaimers
- • Website availability and functionality not guaranteed
- • Third-party integrations may experience interruptions
- • Data transmission security subject to internet limitations
- • Mobile application performance varies by device
6. Limitation of Liability
MAXIMUM LIABILITY LIMITATION
UNDER NO CIRCUMSTANCES shall Fairfield Real Estate Investments Ltd, its directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our services.
MAXIMUM LIABILITY: Our total liability to you for all claims shall not exceed the amount you have paid us in the twelve (12) months preceding the claim, or £100, whichever is greater.
Specific Liability Exclusions
Property Outcomes
No liability for rental success, property condition, or landlord decisions
Pet-Related Issues
Not responsible for pet behaviour, health issues, or property damage
Technical Issues
No liability for service interruptions, data loss, or technical failures
7. Consequential Damages Exclusion
You acknowledge and agree that we shall not be liable for any consequential damages including:
Financial Losses
- • Lost rental opportunities or alternative accommodation costs
- • Moving expenses or temporary accommodation charges
- • Pet boarding or care costs during housing transitions
- • Legal fees or dispute resolution expenses
Personal Damages
- • Emotional distress or anxiety related to housing searches
- • Stress to pets during relocation or property viewings
- • Time lost or inconvenience caused by service issues
- • Reputational damage or social embarrassment
8. Force Majeure Provisions
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
Natural Events
- • Natural disasters, severe weather, or flooding
- • Earthquakes, fires, or other environmental catastrophes
- • Pandemic restrictions or public health emergencies
- • Infrastructure failures or utility outages
Legal and Commercial
- • Government regulations or legal restrictions
- • Labour disputes, strikes, or work stoppages
- • Third-party service provider failures
- • Changes in property market conditions
Legal Information and Dispute Resolution
9. Governing Law and Jurisdiction
LEGAL JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Venue: All legal proceedings must be brought in the appropriate courts located in England, and you consent to personal jurisdiction in such courts.
Applicable Laws
- • Consumer Rights Act 2015
- • Data Protection Act 2018 and UK GDPR
- • Housing Act 1988 and related rental legislation
- • Animal Welfare Act 2006
- • Unfair Contract Terms Act 1977
Regulatory Compliance
- • Financial Conduct Authority (FCA) regulations
- • Property Ombudsman Service standards
- • Local council licensing requirements
- • Professional indemnity insurance compliance
- • Client money protection scheme adherence
10. Dispute Resolution Procedures
We are committed to resolving disputes fairly and efficiently through the following structured process:
1 Internal Resolution (First 14 Days)
All disputes must first be addressed through our internal complaints procedure:
- • Submit written complaint detailing the issue and desired resolution
- • Our customer service team will acknowledge within 2 business days
- • Investigation and response provided within 10 business days
- • Senior management review if initial resolution is unsatisfactory
2 Mediation (15-45 Days)
If internal resolution fails, we encourage mediation through:
- • Professional mediation service appointment within 7 days
- • Cost-sharing arrangement for mediation fees
- • Good faith participation in mediation proceedings
- • Confidential settlement discussions and documentation
3 Arbitration (Alternative to Litigation)
For disputes involving £5,000 or less, parties may elect binding arbitration:
- • Independent arbitrator selection from approved panel
- • Simplified procedures with reduced costs and timeframes
- • Final and binding decision within 60 days
- • Limited appeal rights as per Arbitration Act 1996
4 Court Proceedings (Final Resort)
Litigation through English courts when alternative methods are unsuccessful:
- • Small Claims Court for disputes under £10,000
- • County Court for disputes between £10,000-£100,000
- • High Court for complex or high-value disputes
- • Compliance with Civil Procedure Rules and Pre-Action Protocols
11. Severability Clause
SEVERABILITY: If any provision of these Terms and Conditions is found to be unenforceable, invalid, or contrary to applicable law by a court of competent jurisdiction, such provision shall be deemed severed from these terms.
The remaining provisions shall continue in full force and effect, and the unenforceable provision shall be replaced with an enforceable provision that most closely reflects the original intent.
SURVIVAL: Provisions relating to limitation of liability, dispute resolution, governing law, and intellectual property shall survive termination of these terms.
12. Terms Modification Policy
We reserve the right to modify these Terms and Conditions in accordance with the following procedure:
Notice Requirements
- • 30 days advance notice for material changes
- • Email notification to all registered users
- • Prominent website banner displaying changes
- • Updated version date clearly displayed
User Rights
- • Right to reject changes by discontinuing service use
- • Continued use constitutes acceptance of new terms
- • Access to previous version for comparison
- • Customer service support for questions about changes