Terms of Service
These Terms of Service govern your use of Fairfield Real Estate Investments Ltd's pet-friendly rental property services. By accessing our website or using our services, you agree to be bound by these terms and our commitment to providing exceptional pet accommodation solutions.
Last updated: 22nd January 2025 | Effective from: 22nd January 2025 | Service Provider: Fairfield Real Estate Investments Ltd
Service Usage Terms
1. Acceptable Use Policy
When using our pet-friendly rental services, you agree to:
- Provide accurate and truthful information about your pet accommodation requirements
- Respect property owners' terms and maintain professional communication throughout the rental process
- Use our services solely for legitimate pet-friendly rental accommodation purposes
- Comply with all applicable laws and regulations regarding pet ownership and rental agreements
2. Permitted and Prohibited Uses
Permitted Uses
- • Searching for legitimate pet-friendly rental properties
- • Submitting genuine enquiries about available properties
- • Requesting information about pet accommodation features
- • Accessing educational content about pet-friendly rentals
- • Contacting us for professional rental assistance
Prohibited Uses
- • Submitting false or misleading information about pets or requirements
- • Using our services for commercial property advertising without permission
- • Attempting to circumvent our property matching process
- • Sending spam or unsolicited communications through our platforms
- • Misrepresenting your identity or pet accommodation needs
3. Service Access Requirements
To access our specialized pet-friendly rental services, you must:
- Age Requirement: Be at least 18 years old and legally capable of entering rental agreements
- Pet Ownership: Currently own or plan to acquire pets requiring accommodation
- Genuine Intent: Have legitimate need for pet-friendly rental accommodation in the UK
- Professional Conduct: Maintain respectful communication with our team and property partners
4. Fair Usage Guidelines
Our services are designed to provide comprehensive support while maintaining quality for all users:
Property Searches
Reasonable number of property enquiries per month based on genuine needs
Support Contact
Professional communication during business hours with reasonable response expectations
Viewing Requests
Scheduled viewings for properties that genuinely match your requirements
Account and Access Terms
5. Account Creation Requirements
While account creation is not mandatory for basic browsing, registering with us provides enhanced services:
Registration Benefits
- Personalized property recommendations based on your pet profiles
- Priority notification for new pet-friendly properties
- Saved searches and property comparison tools
- Direct communication channel with our pet accommodation specialists
Account Requirements
- Valid email address for account verification and communications
- Accurate contact information for property matching services
- Honest representation of pet types, sizes, and specific needs
- Agreement to provide additional verification if requested
6. Account Security Responsibilities
You are responsible for maintaining the security and confidentiality of your account:
- Password Security: Choose a strong, unique password and keep it confidential
- Account Monitoring: Report any unauthorized access or suspicious activity immediately
- Information Updates: Keep your contact and pet information current and accurate
- Session Management: Log out from shared devices and secure your account access
7. Account Suspension and Termination
We reserve the right to suspend or terminate accounts in cases of:
Suspension Reasons
- • Providing false pet or personal information
- • Misusing our property matching services
- • Violating communication guidelines
- • Suspected fraudulent activity
Termination Process
- • Warning notification with opportunity to respond
- • Investigation period for dispute resolution
- • Final decision communication within 7 days
- • Data retention as per privacy policy
8. Multiple Account Policies
To maintain service quality and prevent misuse:
One Account Per Household: Each household should maintain one primary account to avoid confusion in property matching and communication.
Family Accounts: Multiple family members may be added as contacts within a single account for rental applications and property viewings.
Business Use: Professional property managers or letting agents require separate business accounts with appropriate verification.
Service Availability
9. Service Uptime and Maintenance
We strive to provide reliable access to our pet-friendly rental services:
Target Uptime
99.5% availability during business hours (9am-6pm GMT)
Scheduled Maintenance
Weekly maintenance windows outside business hours with advance notice
Emergency Response
Critical issues addressed within 4 hours of detection
10. Feature Availability
Our service features are designed to enhance your pet-friendly property search experience:
Core Property Search Features
• Advanced filters for pet-specific requirements (garden size, pet deposits, breed restrictions)
• Interactive maps showing pet-friendly amenities in the area
• Property comparison tools highlighting pet accommodation features
• Integration with local veterinary and pet service providers
Enhanced Communication Features
• Direct messaging with pet accommodation specialists
• Automated property alerts based on your pet profiles
• Video viewing scheduling and virtual property tours
• Application tracking and progress updates
Premium Support Services
• Dedicated account management for complex pet accommodation needs
• Pet insurance and veterinary service coordination
• Move-in support and pet settling assistance
• Ongoing tenancy support for pet-related issues
11. Geographic Restrictions
Our pet-friendly rental services are currently available in:
Primary Coverage Areas
- • England (all counties and major urban areas)
- • Scotland (Edinburgh, Glasgow, and surrounding regions)
- • Wales (Cardiff, Swansea, and major towns)
- • Northern Ireland (Belfast and surrounding areas)
Expanding Coverage
- • Remote Scottish Highlands and Islands (limited availability)
- • Rural Welsh valleys (expanding network)
- • Northern England rural areas (growing portfolio)
- • International relocations (partnership referrals)
12. Service Modifications and Updates
We continuously improve our services to better serve pet owners seeking rental accommodation:
Service Enhancements: New features and improvements are added regularly based on user feedback and industry developments in pet-friendly accommodation.
Change Notification: Significant service changes will be communicated via email and website announcements at least 30 days in advance.
Legacy Support: Existing users will receive support and migration assistance for any discontinued features, with alternative solutions provided.
Intellectual Property
13. Content Ownership
All content provided through our pet-friendly rental services is protected by intellectual property rights:
- Property Listings: Descriptions, photographs, and property information are provided under license from property owners and partners
- Pet Guidance Content: All pet accommodation advice, guides, and educational materials are proprietary to Fairfield Real Estate
- Service Technology: Our property matching algorithms, search tools, and service processes are protected intellectual property
- Brand Elements: Fairfield Real Estate name, logos, and brand materials are registered trademarks
14. User-Generated Content Rights
When you provide content through our services (reviews, pet information, property feedback):
Content License: You grant us a non-exclusive license to use your content for service improvement, marketing (with your consent), and to help other pet owners.
Content Standards: All user content must be accurate, respectful, and relevant to pet-friendly rental accommodation.
Removal Rights: We reserve the right to remove content that violates our standards or these terms of service.
15. License Grants and Copyright Notices
We provide you with limited rights to use our services:
Permitted Use License
- • Personal, non-commercial use of our services
- • Viewing and saving property information for rental purposes
- • Sharing property links with family members
- • Printing property details for viewing appointments
Usage Restrictions
- • No reproduction of content for commercial purposes
- • No modification or creation of derivative works
- • No removal of copyright or trademark notices
- • No automated scraping or data extraction